10 min read
The Authority Trap: When Control Fights Against Common Sense
The Decision Bottleneck Irony You know your customer service team should be able to solve obvious problems without escalating to management. This...
Value Trap
10 min read
The Conformity Trap: When Standardization Fights Human Potential
The Performance Review Irony You know that your most innovative employees don't fit neatly into standardized performance categories. This isn't...
11 min read
The Measurement Trap: When Metrics Fight Against Value Creation
The Quarterly Review Theater You know that measuring progress should help teams improve performance and make better decisions. This isn't rocket...
10 min read
The ERP Trap: When Enterprise Systems Block Common Sense
The Integration Irony You know that your customer service team needs complete customer context when someone calls with a problem. This isn't rocket...
10 min read
The Managed Services Trap: When Dependency Becomes the Business Model
When control fights against customer success, everyone loses
11 min read
The Qualification Trap: When Filtering Fights Natural Relationships
The Partnership Qualification Irony You know that building genuine business partnerships requires trust, mutual understanding, and shared value...
11 min read
The Advertising Trap: When Attention-Grabbing Fights Natural Discovery
The Pop-Up Paradox You know that marketers hate pop-ups. We all do. They interrupt our reading, block content we want to see, and feel manipulative....
6 min read
The Lead Magnet Trap: When Knowledge Becomes Bait
How digital transformation turned generous expertise into transactional extraction
12 min read
The Leads Trap: When Processing People Blocks Human Connection
The Relationship Reduction Irony You know that business success comes from building genuine relationships with people who can benefit from what you...
10 min read
The AI Replacement Trap: When Automation Fights Against Value Creation
The Context Engineering Irony You know your customer service team performs best when they understand complete customer context—their history,...