6 min read
Moving From Leads To Relationships with Value-First Scoring
The Fundamental Question: What Are You Actually Measuring? Traditional lead scoring asks: "How likely is this person to buy from us?"
6 min read
The Fundamental Question: What Are You Actually Measuring? Traditional lead scoring asks: "How likely is this person to buy from us?"
2 min read
Is Your Lead Scoring Broken — or Just Misunderstood? We often think lead scoring is “done” once it’s set up — but most systems are built on outdated...
8 min read
From Hierarchical Control to Collaborative Intelligence
10 min read
The Decision Bottleneck Irony You know your customer service team should be able to solve obvious problems without escalating to management. This...
9 min read
From Behavioral Compliance to Collaborative Intelligence
10 min read
The Performance Review Irony You know that your most innovative employees don't fit neatly into standardized performance categories. This isn't...
9 min read
From Industrial Control Systems to Collaborative Intelligence Recognition
11 min read
The Quarterly Review Theater You know that measuring progress should help teams improve performance and make better decisions. This isn't rocket...
9 min read
From System Control to Collaborative Intelligence
10 min read
The Integration Irony You know that your customer service team needs complete customer context when someone calls with a problem. This isn't rocket...