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2 min read

The Value-First Scoring: Lead Score Need Assessment

Is Your Lead Scoring Broken — or Just Misunderstood? We often think lead scoring is “done” once it’s set up — but most systems are built on outdated...

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10 min read

The Authority Trap: When Control Fights Against Common Sense

The Decision Bottleneck Irony You know your customer service team should be able to solve obvious problems without escalating to management. This...

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10 min read

The Conformity Trap: When Standardization Fights Human Potential

The Performance Review Irony You know that your most innovative employees don't fit neatly into standardized performance categories. This isn't...

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11 min read

The Measurement Trap: When Metrics Fight Against Value Creation

The Quarterly Review Theater You know that measuring progress should help teams improve performance and make better decisions. This isn't rocket...

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10 min read

The ERP Trap: When Enterprise Systems Block Common Sense

The Integration Irony You know that your customer service team needs complete customer context when someone calls with a problem. This isn't rocket...

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